Privacy Policy

1. Introduction

Universal Privacy Layer AI ("UPLAI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Our service is designed to protect your privacy by intercepting and redacting personally identifiable information (PII) before it reaches AI models. We practice data minimization and only collect what is necessary to provide and improve our service.

2. Information We Collect

2.1 Information You Provide

• Account information (email, name, organization)
• Contact information for support requests
• Payment information (processed by third-party payment processors)
• Communications with us

2.2 Information Collected Automatically

• Usage data (requests processed, AI models used, timestamp, latency)
• Technical data (IP address, browser type, device information)
• Cookies and tracking technologies (see our Cookie Policy)

2.3 Information We DO NOT Collect

• The actual content of your prompts or AI responses
• PII that has been redacted by our service
• Unencrypted sensitive personal data

3. How We Use Your Information

• To provide and maintain our service
• To process your requests and transactions
• To send service-related communications
• To improve and optimize our service
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Analytics data is retained for 90 days. Account data is retained until you request deletion.

5. Your Rights (GDPR, DPDP Act, US State Laws)

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Request limitation of processing
• Objection: Object to processing of your data
• Withdrawal of consent: Withdraw consent at any time
• Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, visit your account settings or contact us at hello@universalprivacylayer.com

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security audits.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place through standard contractual clauses and other approved mechanisms.

8. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Grievance Officer (India DPDP Act)

For users in India, our Grievance Officer can be contacted at:

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

hello@universalprivacylayer.com